CHF Summit 2021: Shifting Gears


TITLE: Experience Based Co-design Masterclass
FACILITATOR: Lynne Maher, Innovation and Improvement Clinical Director, Ko Awatea Health System Innovation and Improvement
TIME & DATE: 13:00 - 17:00, Wednesday 17 March 2021 
$100 per person

Experience based co-design methods are increasingly being used within health and care organisations around the world. This interactive masterclass will provide an overview of the methodology and showcase, through case studies, how consumers, families and staff have used experience based co-design to improve health and care services.

At the end of this masterclass, participants will have built on their understanding in the following areas:

  • The context, value and evidence base for working closely with staff, patients and their families;
  • Use of a systematic but flexible process to engage people, capture their experiences of care, organise and identify themes for improvement and to co-design future processes;
  • A range of tools utilised to understand experiences of those delivering and receiving health and care services.


Dr. Lynne Maher
Improvement and Innovation Clinical Director, Ko Awatea, Counties Manukau Health Associate Honorary Professor of Nursing, University of Auckland Adjunct Associate Professor, School of Medicine, University of Tasmania

Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change and sustainability for improvement.

Lynne is the Co-design Advisor on the Steering Group for a new National Quality Safety Marker for Consumer Engagement in New Zealand. She also acted as an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne which is notably the first ever Randomised Control Trial of co-design in Mental Health Services. Lynne is also a reviewer for the NZ Medical Journal, British Medical Quality and Safety Journal and the Journal of Clinical Nursing.