CHF Summit 2021: Shifting Gears


TITLE: Health Literacy Masterclass
FACILITATOR: Professor Kirsten McCaffery, NHMRC Principal Research Fellow, Director, Sydney Health Literacy Lab, Sydney School of Public Health, The University of Sydney
TIME & DATE: 13:00 - 17:00, Wednesday 17 March 2021 
$100 per person

Please purchase your Masterclass ticket when registering for the two day Summit.


The half day Health Literacy Masterclass will include:

  1. Introductions
  2. Health literacy 101 – what it is and why it matters   
  3. Strategies to improve health literacy – what the evidence tells us  
  4. Digital Health Literacy 101 - what it is and why it matters
After the break, the Masterclass will cover recent research findings: 
  1. Supporting behaviour change for people with lower health literacy – use of action plans
  2. Strategies to improve digital health literacy
  3. COVID and health literacy - what have we learned
  4. Improving multicultural health communication and COVID
  5. Overall Q & A
There will be time to ask questions throughout the session. 



Professor Kirsten McCaffery, BSc Hons Psych, PhD Psych, FAHMS is a Principal Research Fellow at the Sydney School of Public Health, the University of Sydney and currently holds an NHMRC Principal Research Fellowship.

She has a national and international reputation in shared decision making, health literacy and the assessment of psychosocial outcomes, and has had four successive NHMRC fellowships.

She is Director of Research at the Sydney School of Public Health and Director of the Sydney Health Literacy Lab, a group of over 20 researchers and students at the School of Public Health. She is co-founder of Wiser Healthcare – a research collaboration of over 100 researchers across four Australian institutions (Universities of Sydney, Bond, Wollongong and Monash) and Node Leader of the Charles Perkins Centre, Health Literacy Node.

Her research focuses on psychosocial aspects of over diagnosis and over testing, health communication among vulnerable populations and behaviour change research.

Her work uses quantitative methods such as randomised trials and experimental studies as well as qualitative research.

Professor McCaffery has received over $39 million in competitive research funding since 2000 and has over 270 publications including papers published in the highest ranked general medical journals including Lancet, BMJ, JAMA and MJA.


Dr Danielle Muscat, B.Psych. [Hons], PhD, is a founding member and Westmead Lead of the Sydney Health Literacy Lab. She currently holds a highly-competitive Westmead Fellowship (Early Career Researcher) funded by the Research and Education Network, Western Sydney Local Health District.

In 2019, she was appointed as an Advisor on Health Literacy to the World Health Organisation and Health Literacy Chapter Co-Lead for the revised International Patient Decision Aids Standards (IPDAS).

Dr Muscat’s PhD research involved the development and evaluation of the world’s first combined health literacy and shared decision-making training program for adults with lower literacy, implemented across TAFE NSW.



Dr Julie Ayre is a behavioural scientist with an interest in health literacy, behaviour change for lifestyle and self-management, patient-provider relationships and mobile health.

Her PhD explored how health literacy impacts on behaviour change strategies, and how diabetes self-management apps in primary care settings could better support people with diabetes and low health literacy.

During her PhD she developed and tested health-literate action plans to reduce unhealthy snacking; these will soon be available on the Diabetes NSW & ACT website.

She is currently developing an online automated health literacy editor to support health professionals to develop easy-to-read health materials.

 Liz Jones has 20 years’ experience working across health, government, community/not for profit and commercial sectors.

For more than 10 years Liz has held senior roles delivering digital transformation of the health and non-profit sectors to improve outcomes for Australians.

Most notably Liz led the consumer engagement, communications and education to support the expansion of the My Health Record system in 2018/19 to all Australians. Liz joined the Good Things Foundation leadership team in 2020.

Liz’s driving force is to do #workthatmatters by creating value to all Australians through use of digital technology, and ultimately making a positive difference for the community.

TITLE: Experienced Based Co-Design (EBCD) Masterclass
FACILITATOR: Lynne Maher, Innovation and Improvement Clinical Director, Ko Awatea Health System Innovation and Improvement
TIME & DATE: 13:00 - 17:00, Wednesday 17 March 2021 
$100 per person

Please purchase your Masterclass ticket when registering for the two day Summit.

Experience based co-design methods are increasingly being used within health and care organisations around the world. This interactive masterclass will provide an overview of the methodology and showcase, through case studies, how consumers, families and staff have used experience based co-design to improve health and care services.

At the end of this masterclass, participants will have built on their understanding in the following areas:

  • The context, value and evidence base for working closely with staff, patients and their families;
  • Use of a systematic but flexible process to engage people, capture their experiences of care, organise and identify themes for improvement and to co-design future processes;
  • A range of tools utilised to understand experiences of those delivering and receiving health and care services.


Dr. Lynne Maher
Improvement and Innovation Clinical Director, Ko Awatea, Counties Manukau Health Associate Honorary Professor of Nursing, University of Auckland Adjunct Associate Professor, School of Medicine, University of Tasmania

Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change and sustainability for improvement.

Lynne is the Co-design Advisor on the Steering Group for a new National Quality Safety Marker for Consumer Engagement in New Zealand. She also acted as an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne which is notably the first ever Randomised Control Trial of co-design in Mental Health Services. Lynne is also a reviewer for the NZ Medical Journal, British Medical Quality and Safety Journal and the Journal of Clinical Nursing.