CHF Summit 2021: Shifting Gears


CHF are pleased to include the following Keynote Speakers within the CHF Summit 2021: Shifting Gears virtual program.


Ellen Fanning
ABC TV's The Drum

In her 20 years as an award winning public affairs journalist, Ellen Fanning has interviewed every Australian Prime Minister from Sir John Grey Gorton to Malcolm Turnbull.

She has reported politics from Canberra to the White House while her broader career has taken her to locations as diverse as the North Pole, an airline refuelling fighter jets over Bosnia and a Collins Class submarine deep in the Indian Ocean.
She spent the first ten years of her career at the ABC where she presented both the AM and PM current affairs radio programs. She also served as the ABC’s Washington correspondent.

She was later a reporter on the Nine Network’s 60 Minutes and the last presenter of Nine’s Sunday program.

Ellen co-presents ABC TV’s “The Drum” and is regularly seen and heard on ABC TV’s 730 and on ABC Radio around Australia.

Ms Ellen Fanning appears by arrangement with Claxton Speakers International.



Lynne Maher
Improvement and Innovation, Clinical Director, Ko Awatea, Counties Manukau Health Associate Honorary Professor of Nursing
University of Auckland 
Adjunct Associate Professor, School of Medicine
University of Tasmania

Lynne has had an extensive health care career ranging from critical care nursing, operational and board posts at local and national level during which she has been able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change and sustainability for improvement.

Lynne is the Co-design Advisor on the Steering Group for a new National Quality Safety Marker for Consumer Engagement in New Zealand. She also acted as an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne which is notably the first ever Randomised Control Trial of co-design in Mental Health Services. Lynne is also a reviewer for the NZ Medical Journal, British Medical Quality and Safety Journal and the Journal of Clinical Nursing. 

Follow Lynne on Twitter  @LynneMaher1.

Jane Cockburn
Kairos Now Pty Ltd
Co-Chair Chris O’Brien Lifehouse Partnership Advisory Council

Thirty years’ experience working as an executive within the healthcare market highlighted to Jane the importance of customer, patient, clinician and consumer relationships to drive great outcomes and experiences. Jane combines these strengths with her own experience as a consumer, most recently as a patient at Chris O‘Brien Lifehouse.

It is these diverse experiences that have shaped the services she offers in her company, Kairos Now. In this capacity Jane works with organisations that want to grow or work differently by exploring and co-designing future possibilities within the healthcare system. Her key philosophy is to combine human centred design with systems thinking and growth mindsets. This includes team and organisation cultures, service design, models of care, collaborative practice, capability mindsets and ways of working. She works shoulder to shoulder with clients and interweaves the heart, head and hands of change.

Additionally, Jane is the co-chair of the Partnership Council, a consumer facilitator lead in the Health Consumers Forum Collaborative Pairs program, was a member of the CHF Consumer Commission : Beyond COVID 19, casual academic and advisor with University of Technology. She works with Research Institutes, Universities, Government healthcare organisations (State and Federal) and private organisations to help shape change from within. This includes large and small organisations and entrepreneurs – particularly those that are brave & look at the future to deliver value that matters to those that need it. She focuses on both capability and capacity to deliver at all levels.

Jane’s favourite questions to ask include: “Why? Tell me more…. And What If….?” and “Who is the person that matters here?”

Liz Newton
Patient Partner
Agency for Clinical Innovation

Liz is Patient Partner with the NSW Agency for Clinical Innovation (ACI). Her role is to build capability within the organization and its partners around partnering with consumers in health care design and delivery. Prior to starting with ACI she had 18 years’ experience working with Hunter New England Local Health District (HNELHD) in education and consumer partnership roles. During her time as Senior Consumer Advisor with HNELHD she set up the first Consumer Participation Unit in the state; Focused on systemic advocacy to drive human-centred health care; Co-led innovations and reform including Police and Ambulance Early Access to Mental Health Triage via Telehealth, the Hearts in Health movement and Towards Zero Suicide.

Liz has lived experience of mental illness and suicidality as both a consumer and a carer. This experience spans across her lifetime and is what led her to focus her energies in the field of consumer partnership and engagement. She is a storyteller and uses human experience to bridge the clinical and operational world of healthcare to the personal, individual experience of healthcare. ” and “Who is the person that matters here?”.



Carol Fancott
Canadian Patient
Canadian Foundation for Healthcare Improvement

Carol Fancott is Director, Patient Partnerships and Engagement at the Canadian Foundation for Healthcare Improvement-Canadian Patient Safety Institute where she leads the development, delivery, and evaluation of patient engagement strategies, designed to improve the patient experience and quality of care.

Carol has also led the Northern and Indigenous Health portfolio where authentic engagement has been key to developing respectful and reciprocal relationships with Indigenous leaders, organizations and communities.

Carol is a healthcare professional with over two decades of experience as a clinician, educator, researcher, and healthcare leader. Prior to her work at CFHI-CPSI, Carol led a number of patient engagement research-to-practice initiatives to contribute to a richer understanding of patient engagement approaches, outputs and outcomes. She has been a major contributor to the team led by CFHI that submitted a report on patient engagement to Health Canada’s Panel on Healthcare Innovation and the resulting casebook, Patient Engagement: Catalyzing Healthcare and Innovation.

 Carol is a physical therapist with a BScPT (University of Toronto), MSc (University of Toronto), and obtained a PhD in Health Services Research completed at the Institute of Health Policy, Management, and Evaluation (University of Toronto). She was a fellow with the Ontario Training Centre for Health Services Research, and was awarded grant funding for her doctoral work from the AMS Phoenix Project. Her Doctorate explored how healthcare organizations gather and utilize patient stories for learning and improvement to change processes and systems of care.



Kerryn Pennell
Strategy and Policy, Orygen

Kerryn has worked in clinical and leadership positions for over 28 years in mental health and health and has played a pivotal role in developing responses to youth mental health in Australia and globally and been a practice innovator – developing new models at Orygen (and its earlier iteration EPPIC) for youth participation and peer support, family peer support and models of care and service.

Kerryn and her team are responsible for leading Orygen’s strategy and policy development and building key relationships and partnerships in Australia and globally. Kerryn has 30 years expertise in working alongside young people as key stakeholders to design and develop policy responses, services and facilities that are truly informed and designed in partnership with them. She has been responsible for ensuring the development and scaling up of Orygen's highly successful and innovative Youth Partnership and Engagement Strategy.

In the development of Orygen’s $78million new facility Kerryn has been involved in its conception and planning for close to 10 years , had a key role in securing funding and was the Client-side Capital Project Lead from the outset with direct roles in the Strategic Business Case, Feasibility Study,and Masterplanning phases of this significant project through to oversight and primary responsibility for this landmark project through all other phases to its completion and occupancy.

Over the years Kerryn has and continues to serve on a number of national and international committees in the area of youth mental health, ethics, health practitioner regulation and mental health workforce.

Kerryn was a scholar in the Leadership Enhancement in Health Care and Management Program at Mount Sinai Medical Centre in NYC and a recipient of a Creswick Foundation Fellowship. Her peers appointed her as a Foundation Fellow of the Australian College of Social Work.

She was Co-Founder of the International Early Psychosis Association and also Co-Founder of the International Association for Youth Mental Health. Kerryn is also a Senior Fellow at the Centre for Youth Mental Health, The University of Melbourne.


Dr Robert Herkes MB B S FRACP FCICM
Chief Medical Officer
Australian Commission Safety and Quality in Health Care

A highly respected senior clinician and leader in intensive care medicine, with extensive operating and leadership experience in the development, evolution and provision of critical care services at both state and national levels.

Dr Herkes is the Chief Medical Officer at the Australian Commission on Safety and Quality in Health Care providing expert clinical advice to the wide range of programs managed by the Commission. Dr Herkes has a significant role in identifying areas for synergies, partnerships and new opportunities across the Australian health sector in collaboration with all health sector stakeholders, and providing leadership and education around the latest evidence on safety and quality in health care.


Vincent Dumez, M.Sc.
Co-Director and Patient Partner
Centre of Excellence on Partnering with Patients and the Public (CEPPP)
University of Montreal

Vincent Dumez, MSc, holds a finance degree and a Master’s degree in Management Science from Montreal’s international business school, Hautes Études Commerciales. Until 2010, he was an associate in one of Montreal’s most influential consulting firms, specializing in organizational design.

Living with multiple chronic diseases for more than four decades, and thus a significant user of healthcare services, Mr. Dumez has been actively involved in developing the concept of “Patient Partnership.” He first explored the concept in his Masters’ dissertation and now in his Ph.D thesis. Since then he has pursued to deployment of the concept by helping patients to engage meaningfully in education, research and care. He’s also on the boards of renowned health organizations and a keynote speaker in national and international health conferences.

In October 2010, Mr. Dumez became the first director of new Office of Patient Partner Expertise of the University of Montreal’s Faculty of Medicine. Since summer of 2016, Mr. Dumez now co-directs the new Centre of Excellence on Partnering with Patients and the Public of University of Montreal. The mission of the centre is to make collaborating with patients and the public a science, a culture and the new standard to improve the health of all and the (health) experience of each.




Jo Watson
Deputy Chair of the Pharmaceutical Benefits Advisory Committee (PBAC)

Jo Watson is the inaugural Deputy Chair of the Pharmaceutical Benefits Advisory Committee (PBAC) and has been a consumer nominee on this Committee since 2013.

She is also the Chair of the HTA Consumer Consultative Committee, Office of Health Technology Assessment, Australian Government Department of Health; and the Deputy Chair of the Consumers Health Forum.

Jo has been a community representative and patient advocate in the Australian HIV response, from the early nineties, including as the Executive Director of the National Association of People living with HIV Australia (NAPWHA) from 1998 to 2014.

Jo is an Honorary Life member of NPS MedicineWise, a Special Representative for NAPWHA, and a Director of the Board of the AGPAL group.

More Speakers Coming Soon....